The Guest Service Agent has high visibility and is an important liaison to identify, receive, and resolve passenger issues and opportunities with follow-through, precision, and determination to add “value” at every service opportunity. The GSC will assume a lead role in welcoming, executing service requests, and strengthening relationships with Eagle Society members, VIPs, passengers in service recovery, and passengers in general. The position will be maintain office hours to foster rebooking confirmations and support the Hotel Manager in all ship’s office functions (i.e. home office communication, Paylocity, etc.). The ideal candidate will exude a natural service passion, solve problems as they arise, and seek to be in the presence of passengers at every opportunity.
Position reports to the Hotel Manager.
Responsibilities – Receptionist / Office Assistant (33%):
Responsibilities – Customer Service Agent (33%)
Responsibilities – Sales and Rebooking Agent (34%)
Key Attributes for Success:
American Cruise Lines is the largest U.S. cruise company and operates the newest fleet of riverboats and small cruise ships around the country. Our people make the difference. We recognize that our employees have made, and will keep us America's leading river cruise specialist. Our philosophy for success is simple; hire talented people then provide training, support systems and motivation so you will thrive.