American Cruise Lines

  • Hotel General Manager

    Job Locations US-KY-Louisville
    Job ID
    2018-1301
    # of Openings
    1
  • Overview

    American Cruise Lines, the largest cruise line in the United States, is seeking several Hotel Managers to join our brand new ships which travel throughout our nation on week long cruises. Hotel Managers are the senior officers on the ship, which gives you responsibility for the guest experience. Some of your primary duties include the day-to-day hotel operation, the food services aboard, as well as the coordination of excursions on shore. At all times you must ensure that our company policies are applied and upheld in a consistent manner. The best part of this role is that all of these responsibilities take place while visiting a new, unique destination each day.

     

    To make sure that you are supported onboard, we have a network of company operations and logistics personnel throughout the country. You will also have a team of crew members who report directly to you, charged with accommodating all of the guests’ needs. What makes our company different from other cruise lines is that we have a fleet of 10 ships, operating in 30 states from Florida to Alaska. Ship styles range from the most contemporary riverboats to the paddlewheel queens that have the look of a steamboat. With brand new ships launching this year, we would love for you to join our growing team today!

    Responsibilities

    • Oversee all aspects of the guest experience, including the ability to ensure a comfortable and personalized experience for each passenger
    • Communicate effectively both with the guests and your crew members to achieve complete satisfaction onboard
    • Manage the operations of food and beverage in our five star restaurant, which includes serving three meals each day
    • Manage the Housekeeping Department with daily turndown and room service
    • Ensure that all of the requests from guests are handled with precision and care
    • Build recurrent training programs for crew and be an exceptional mentor to those onboard
    • Onboard selling to help guests select their next cruise
    • Maintain the American Cruise Lines product with consistency and diligence

    Qualifications

    • 3+ years of hotel or food and beverage management experience
    • Bachelor’s degree in business or hospitality management
    • Willing to live and work aboard the ship
    • Optimism and a hardworking drive to succeed
    • Cruise industry experience not required

     Perks

    • Benefits package including medical, dental, and matching 401k
    • Paid travel
    • No living expenses aboard the ship (room and board are included)
    • Training programs to support you
    • Continuous growth in the company

     

    American Cruise Lines has 10 ships throughout our fleet, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor and styling unlike anything else in the U.S. We have additional ships on both the East Coast and in the Pacific Northwest and Alaska. Discover why American Cruise Lines is the leading (and fastest growing) cruise line today!

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