American Cruise Lines

  • Housekeeping Manager

    Job Locations US-NY-Albany
    Job ID
    2018-1311
    # of Openings
    1
  • Overview

    American Cruise Lines, the largest cruise line in the United States, is seeking several Housekeeping Managers to join our brand new ships which travel throughout our nation on week long cruises. As the Housekeeping Manager you will be responsible for overseeing all aspects of our ship’s cleanliness in both the guests’ hotel rooms and in the public areas to maintain brand standards and exceed guest expectations. Other responsibilities include training and coaching the housekeeping team, as well as handling any customer service requests. This is a guest facing position and will have you interacting constantly with guests during their cruise.

     

    The best part of this role is that all of these responsibilities take place while visiting a new, unique destination each day. What makes our company different from other cruise lines is that we have a fleet of 10 ships, operating in 30 states from Florida to Alaska. Ship styles range from the most contemporary riverboats to the paddlewheel queens that have the look of a steamboat. With brand new ships launching this year, we would love for you to join our growing team today!

    Responsibilities

    • Establish and monitor cleanliness standards of performance for all housekeepers
    • Coach and mentor housekeeping staff
    • Regularly clean, organize, sanitize, and maintain all areas of the ship
    • Maintain a genuine concern for our guests by supporting their experience and satisfaction
    • Inventory supplies and place orders in a timely manner
    • Effectively communicate with all staff on board

    Qualifications

    • Bachelor’s degree in Hospitality Management or Business field (preferred but not required)
    • Must have past hotel experience
    • Team player who sets a positive example for others
    • Excellent guest service skills with the capability to handle guest concerns
    • Ability to empower team to provide excellent customer service 
    • Willingness to work long days, every day, for extended periods of time
    • Flexible schedule and willingness to travel
    • American citizen or legally authorized to work in the U.S.
    • US Coast Guard regulated pre-employment drug test

     

     Perks

    • Benefits package including medical, dental, and matching 401k
    • Paid travel
    • No living expenses aboard the ship (room and board are included)
    • Training programs to support you
    • Continuous growth in the company

     

    American Cruise Lines has 10 ships throughout our fleet, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor and styling unlike anything else in the U.S. We have additional ships on both the East Coast and in the Pacific Northwest and Alaska. Discover why American Cruise Lines is the leading (and fastest growing) cruise line today!

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