American Cruise Lines

  • Hotel & Dining Manager

    Job Locations US-CA-Fresno
    Job ID
    2018-1432
    # of Openings
    10
  • Overview

    American Cruise Lines, the largest cruise line in the United States, is seeking several experienced Hotel & Dining Managers to join our brand new ships which travel throughout our nation. As a Hotel and Dining Manager your primary duties will be to help lead our crews in providing the highest level of personalized service. The position focus on Food & Beverage management and will have you working both the front and back of the house. These are “hands-on” leadership positions, which will have you coaching, training, and supervising both our restaurant and housekeeping crew members.


    Once trained, we’ll fly you to one of our 10 luxury cruise ships that travel throughout the Pacific Northwest, Mississippi River or Eastern seaboard. It’s a great chance to see the country, gain valuable experience, and live rent free. This is a hospitality and food service management position that has you living and working in a resort hotel environment.


    In this guest facing role you’ll have to rely on your customer service and interpersonal skills to be successful. You'll be managing the restaurant in a banquet style service perfect for someone familiar with managing large events. We look for people with a great floor presence who can also anticipate our passenger’s needs. With brand new ships launching this year, we would love for you to join our growing team today!

    Responsibilities

    • Manage the relationship between the front and back of the house
    • Expedite food orders and manage banquet style dining service
    • Supervise a crew of 15+ wait staff and housekeepers
    • Help coordinate guest events and perform concierge duties throughout each cruise
    • Train, mentor and coach wait staff and housekeepers
    • Maintain the highest level of guest satisfaction

    Qualifications

    • 1 to 3 years hotel and restaurant experience in a leadership role (banquet experience is preferred)
    • Bachelor’s Degree in Hospitality Management or Business Administration. College transcripts will be required during the interview process
    • Experience in training and development of new employees a plus
    • Proven track record in customer service
    • Ability to work/travel for six weeks followed by two weeks of vacation throughout the year

    Perks:

    • Benefits package including optional health, dental, vision, and 401k
    • Travel expenses are paid by American Cruise Lines
    • Free meals, accommodations, and wi-fi mean that you have no expenses while on board
    • Travel the country
    • Upward mobility to General Management or corporate positions

    American Cruise Lines has 10 ships throughout our fleet, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor and styling unlike anything else in the U.S. We have additional ships on both the East Coast and in the Pacific Northwest and Alaska. Discover why American Cruise Lines is the leading (and fastest growing) cruise line today!

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