American Cruise Lines is seeking a flexible and dynamic individual to join our shipboard team as a Guest Service Coordinator. The Guest Service Agent has high visibility and is an important liaison to identify, receive, and resolve passenger issues and opportunities with follow-through, precision, and determination to add “value” at every service opportunity. The GSC will assume a lead role in welcoming, executing service requests, and strengthening relationships with Eagle Society members, VIPs, passengers in service recovery, and passengers in general. The position will be maintain office hours to foster rebooking confirmations and support the Hotel Manager in all ship’s office functions (i.e. home office communication, Paylocity, etc.). The ideal candidate will exude a natural service passion, solve problems as they arise, and seek to be in the presence of passengers at every opportunity.
Position reports to the Hotel Manager
Responsibilities – Receptionist / Office Assistant (33%):
Responsibilities – Customer Service Agent (33%)
Responsibilities – Sales and Rebooking Agent (34%)
Key Attributes for Success:
About Our Company: American Cruise Lines operates the newest and largest fleet of cruise ships in the United States, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor. We offer a number of shipboard positions which provide the opportunity to cruise the most captivating destinations in the country including the East Coast, Mississippi River, Pacific Northwest, and Alaska. Take advantage of this opportunity to join a thriving company with over 30 years of experience. Create lasting memories on board, while exploring the beauty of America’s waterways.
Due to the U.S. Coast Guard regulations we are only able to hire American citizens or those who hold a valid Green Card