American Cruise Lines is seeking a flexible and dynamic individual to join our shipboard team as a Guest Service Coordinator. The Guest Service Agent has high visibility and is an important liaison to identify, receive, and resolve passenger issues and opportunities with follow-through, precision, and determination to add “value” at every service opportunity. The GSC will assume a lead role in welcoming, executing service requests, and strengthening relationships with Eagle Society members, VIPs, passengers in service recovery, and passengers in general. The position will be maintain office hours to foster rebooking confirmations and support the Hotel Manager in all ship’s office functions (i.e. home office communication, Paylocity, etc.). The ideal candidate will exude a natural service passion, solve problems as they arise, and seek to be in the presence of passengers at every opportunity.
Position reports to the Hotel Manager
Responsibilities – Receptionist / Office Assistant (33%):
Responsibilities – Customer Service Agent (33%)
Responsibilities – Sales and Rebooking Agent (34%)
Key Attributes for Success:
American Cruise Lines has 10 ships throughout our fleet, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor and styling unlike anything else in the U.S. We have additional ships on both the East Coast and in the Pacific Northwest and Alaska. Discover why American Cruise Lines is the leading (and fastest growing) cruise line today!