American Cruise Lines

  • Assistant Hotel Manager

    Job Locations US-SD-Aberdeen
    Job ID
    2018-1824
    # of Openings
    10
  • Overview

    The Hotel Management team onboard each American Cruise Lines’ ship provides guests with a seamless and exceptional cruise experience. As an Assistant Hotel Manager, you will be involved in overseeing various departments, including housekeeping, food and beverage, and shore excursions and entertainment. This is an exciting hospitality management position that allows you to see the USA as you live and work on a cruise ship. 

     

    Assistant Hotel Managers are responsible for creating personalized and memorable travel experiences for our guests and for handling specific guest requests with precision and care. You must monitor processes to be sure crew members are working as a team and adhering to the high quality standards and policies of the company in a consistent manner. To make sure that you are well-supported onboard, we have a network of onshore operations and logistics personnel throughout the country who are available to assist you. 

     

    Being a manager on board a cruise ship is an adventurous career choice. Every day you will visit a different city and view a new landscape. In addition, all on board living expenses are covered, so you will be able to enjoy the journey while saving and earning competitive pay. With brand new ships launching this year, we would love for you to join our growing team today!

    #Hospitality/Restaurant

    Responsibilities

    • Coach and support all crew members to ensure that they perform congruently with company and hospitality industry standards
    • Ensure that all staff are always attentive, friendly, and courteous during guest interactions
    • Train crew members and acclimate them efficiently and effectively into their shipboard position
    • Be a mentor to the team and communicate policies and procedures to all team members
    • Oversee the Food and Beverage Department to ensure that food quality is consistent and appealing to all guests onboard the ship
    • Manage the Housekeeping Department during daily turndown and room service
    • Ensure that all customer service requests from guests are handled with precision and care

    Qualifications

    • 2+ years of hotel or food and beverage management experience
    • Bachelor’s degree in business or hospitality management
    • Willing to live and work aboard the ship
    • Optimism and a hardworking drive to succeed
    • Cruise industry experience not required

     Perks

    • Benefits package including medical, dental, and matching 401k
    • Paid travel
    • No living expenses aboard the ship (room and board are included)
    • Training programs to support you
    • Continuous growth in the company

    About Our Company: American Cruise Lines operates the newest and largest fleet of cruise ships in the United States, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor. We offer a number of shipboard positions which provide the opportunity to cruise the most captivating destinations in the country including the East Coast, Mississippi River, Pacific Northwest, and Alaska. Take advantage of this opportunity to join a thriving company with over 30 years of experience. Create lasting memories on board, while exploring the beauty of America’s waterways.  

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