American Cruise Lines

  • Hotel General Manager

    Job Locations US-CA-San Bernardino
    Job ID
    # of Openings
  • Overview

    Hotel General Managers are leaders on all American Cruise Lines ships. As General Manager, you will lead the hotel and food service teams, while ensuring our guests are provided with the highest level of service in a clean and safe environment. The entire hotel department will report directly to you as we travel the rivers and waterways of the country. This is a traveling position that will immerse you in the hospitality, food service, and cruise industries.


    Your primary duties include overseeing the day-to-day hotel operations and onboard food services, as well coordinating onshore events. Other responsibilities include coaching and training the hotel team and establishing collaborative relationships among team members. At all times you must ensure that our company policies are applied and upheld in a consistent manner. To make sure that you are well-supported onboard, we have a network of onshore operations and logistics personnel throughout the country who are available to assist you. 


    Being a manager on board a cruise ship is an adventurous career choice. Every day you will visit a different city and view a new landscape. All travel and on board living expenses are covered, so you will be able to enjoy the journey while saving and earning competitive pay. With brand new ships launching this year, we would love for you to join our growing team today!




    • Oversee all aspects of the guest experience, including the ability to ensure a comfortable and personalized experience for each passenger
    • Communicate effectively both with the guests and your crew members to achieve complete satisfaction onboard
    • Manage the operations of food and beverage in our five star restaurant, which includes serving three meals each day
    • Manage the Housekeeping Department with daily turndown and room service
    • Ensure that all of the requests from guests are handled with precision and care
    • Build recurrent training programs for crew and be an exceptional mentor to those onboard
    • Onboard selling to help guests select their next cruise
    • Maintain the American Cruise Lines product with consistency and diligence


    • 3+ years of hotel or food and beverage management experience
    • Bachelor’s degree in business or hospitality management
    • Willing to live and work aboard the ship
    • Optimism and a hardworking drive to succeed
    • Cruise industry experience not required


    • Benefits package including medical, dental, and matching 401k
    • Paid travel
    • No living expenses aboard the ship (room and board are included)
    • Training programs to support you
    • Continuous growth in the company


    About Our Company: American Cruise Lines operates the newest and largest fleet of cruise ships in the United States. We offer a number of shipboard positions which provide the opportunity to cruise the most captivating destinations in the country including the East Coast, Mississippi River, Pacific Northwest, and Alaska. Take advantage of this opportunity to join a thriving company with over 30 years of experience. Create lasting memories on board, while exploring the beauty of America’s waterways.



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